Impundu Hygiene Services
Shipping and Returns
This policy explains delivery, order problems, cancellations, and returns for purchases made through the Impundu online shop.
Last updated 15 July 2026Dispatch and delivery
Paid orders are normally prepared within two business days. Delivery time begins after payment is confirmed and may vary by destination or courier conditions. The applicable delivery charge is shown at checkout.
Order changes and cancellations
Contact us as soon as possible if an address or order is incorrect. We can change or cancel an order before dispatch where operationally possible. Once dispatched, courier and return arrangements may apply.
Returns
Because hygiene products are sensitive, change-of-mind returns must be unused, unopened, and in their original condition. Contact us within seven days of delivery before returning an item. Your rights for defective, unsafe, or incorrectly supplied goods remain protected under the Consumer Protection Act.
Damaged or incorrect goods
Photograph the parcel and goods and contact info@impundu.co.za or WhatsApp us promptly. Once verified, we will arrange the appropriate replacement, collection, repair, or refund.
Refund timing
Approved refunds are processed to the available original or agreed payment method. Bank and payment-provider processing times may apply after Impundu releases the refund.
Questions
Email info@impundu.co.za or use our contact page.