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FAQ
Frequently Asked Questions
Find quick answers below. Can't find yours? Send us a message above.
Browse our fragrances on the Shop page,
add your favourites to the cart, pay online or upload proof of payment, and receive
your order by courier. You can also buy directly from a local reseller: use the
Find a Reseller page, open their
profile, select your items, and send the prepared request by WhatsApp or email. A
direct reseller request does not take payment on the Impundu website.
Impundu dispatches paid website orders within 2 business days. Delivery time after
dispatch depends on the courier and destination, and you'll receive tracking details
when the order ships. For a direct reseller order, the reseller confirms availability
and the delivery or handover arrangement with you.
Website orders can be paid securely through Yoco or with any active manual payment
method shown at checkout, such as EFT or eWallet. Manual payments require proof of
payment. A direct reseller request takes no payment on this website; payment and final
pricing are agreed directly with the reseller.
If your product arrives damaged or is incorrect, please contact us within
7 days of delivery with a photo and your order reference. We'll arrange a
replacement or refund promptly. Unopened products can also be returned within
14 days.
Absolutely. Impundu fragrances are 100% genuine products manufactured
and quality-checked by us. Every bottle sold through our platform —
online or via a reseller — is the real deal.
You can browse and add items to cart without an account. An account is
required at checkout so we can track your order and send updates. Registration
is free and takes less than a minute. You do not need an account to send a direct
WhatsApp or email order request from a reseller's public profile.
No. Orders placed and paid for through the Impundu website are delivered by courier.
To arrange a purchase directly with a reseller, open their public profile and send an
itemised WhatsApp or email request. That direct arrangement stays between you and the
reseller and does not enter the website checkout.
It's simple — fill out our online application form.
Pay the registration fee securely through Yoco or use an available manual payment
method and upload proof of payment. We review the application after payment is
confirmed, then notify you when your reseller profile is approved.
Your reseller dashboard, public directory profile, direct WhatsApp/email order tool,
reseller stock pricing, marketing materials, and ongoing support from the Impundu team.
Resellers buy stock at reseller pricing and sell directly to their own customers.
You agree the final payment and handover or delivery arrangements with the customer,
then keep the margin on your direct sale. Impundu is not currently offering website
order commissions or new-member referral bonuses.
Most applications are reviewed within 24–48 hours. Once your registration
payment and application are verified, your account is approved and your public profile
and direct-order tools go live. You'll receive a notification when the approval is complete.
Yes. Share your public reseller profile on WhatsApp or any social platform. Customers
can choose products there and send an itemised request directly to you. You then confirm
stock, payment and handover or delivery. The normal Impundu online shop is separate and
website purchases are not attributed to a reseller.
Customers can find your public reseller profile, choose item quantities, and send
an itemised request to your WhatsApp number or account email. No payment is taken and
no website order is created; you confirm stock, final price, payment, and delivery or
handover directly with the customer.
Share your public reseller profile for direct local enquiries and
itemised WhatsApp or email requests. You may also share the normal Impundu shop for
customers who prefer website payment and nationwide delivery, but those website orders
are not attributed to a reseller and do not earn referral commission.
Still have questions? We're happy to help.